Server Migration Schedule


In view of the Bank’s scheduled server migration activity, the following services will be temporarily unavailable for the duration mentioned below:

SCHEDULE
AFFECTED SERVICES
December 17 to 18, 2022
(Saturday to Sunday)

9:00 PM to 7:00 AM
     
  • Use of CTBC Bank Visa Debit and Cash Card in all ATMs
  • Use of other banks’ ATM / Debit / Cash Cards in CTBC Bank ATMs
  • BancNet and Visa online transactions
  • Point-of-Sale transactions
  • InstaPay (receiving of funds only)
  • Bills Payment via NetBanking
  • NetBanking IBFT
  • BIR eFPS
  • eGov (SSS, PhilHealth, Pag-IBIG)
  • National Single Window (NSW)
    •   

Should you have any queries, you may contact our Customer Care Unit at 8840-1234 (Metro Manila); 1-800-10-8401234 (Toll-Free from other provinces through PLDT); [email protected].

Thank you.