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e-Banking Security

Note to Customer: The following Security Guidelines are mere suggestions to Customers and in no way constitute any representation that adherence thereto will prevent any breach of Customer’s confidential information. Customer is fully aware of the nature of online transactions, and of the probability and propensity to breach of its/his/her confidential information thus made available through online banking. Customer understands that it / he / she is ultimately responsible in the protection of its / his / her confidential information arising from his/her/its usage and availment of the Bank’s NetBanking / Online facilities.

  • Secure Log-in ID and Password
    • Do not disclose Log-in ID and Password
    • Do not store Log-in ID and Password on the computer
    • Password must be changed when expired or when its integrity is compromised. Avoid using easy-to-guess passwords such as names or birthdays. Password should be a combination of characters (uppercase / lowercase / alphanumeric) and numbers and should be at least 6 digits in length
    • Do not write your password
  • Keep personal information private
    • Do not disclose personal information such as full name, address, mother’s maiden name, username, telephone number, e-mail address, favorite city and favorite color— unless the one collecting the information is reliable and trustworthy
  • Keep records of online transactions
    • Regularly check transaction history details and statements to make sure that there are no unauthorized transactions
    • Review and reconcile daily / weekly / monthly bank statements for any errors or unauthorized transactions promptly and thoroughly
    • Check e-mail for contacts by merchants with whom one is doing business. Merchants may send important information about transaction histories
    • Immediately notify the bank if there are unauthorized entries or transactions in the account
  • Check for the right and secure website
    • Online transactions is done by accessing https://netbanking.ctbcbank.com.ph/
    • Before doing any online transactions or sending personal information, make sure that correct website has been accessed. Beware of bogus or “look alike” websites which are designed to deceive consumers
    • Check if the website is “secure” by checking the Universal Resource Locators (URLs) which should begin with “https” and a closed padlock icon on the status bar in the browser is displayed. To confirm authenticity of the site, double-click on the lock icon to display a security certificate information of the site
    • If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions online
  • Protect personal computer from hackers, viruses and malicious programs
    • Install a personal firewall and a reputable anti-virus program to protect personal computer from virus attacks or malicious programs
    • Ensure that the anti-virus program is updated and runs at all times
    • Always keep the operating system and the web browser updated with the latest security patches, in order to protect against weaknesses or vulnerabilities
    • Always check with an updated anti-virus program when downloading a program or opening an attachment to ensure that it does not contain any virus
    • Install updated scanner softwares to detect and eliminate malicious programs capable of capturing personal or financial information online
    • Never download any file or software from sites or sources, which are not familiar or hyperlinks sent by strangers. Opening such files could expose the system to a computer virus that could hijack personal information, including password or PIN
  • Do not leave computer unattended when logged-in
    • Log-off from the internet banking site when computer is unattended, even if it is for a short while
    • Always remember to log-off when netbanking transactions have been completed
    • Clear the memory cache and transaction history after logging out from the website to remove account information. This would avoid incidents of the stored information being retrieved by unwanted parties
  • Check the site’s privacy policy and disclosures
    • Read and understand website disclosures on bank terms and conditions
    • Before providing any personal financial information to a website, determine how the information will be used or shared with others
    • Check the site’s statements about the security provided for the information divulged
  • Other internet security measures:
    • Do not send any personal information particularly password via ordinary e-mail
    • Do not open other browser windows while banking online
    • Avoid using shared or public personal computers in conducting netbanking transactions
    • Disable the “file and printer sharing” feature on the operating system if conducting banking transactions online
    • Contact the CTBC BANK’s Helpdesk to discuss security concerns and remedies to any online netbanking account issues