OTP Generation for Retail Banking Transactions

Please be advised that the delivery of One-Time Password (OTP) is temporarily unavailable for the following Retail NetBanking transactions:

• Online Registration
• One-Time Fund Transfer
• One-Time Bills Payment

Concerned clients may call their branch of account to register in Retail NetBanking, while for One-Time transactions, clients may enroll the billers/counterparties and/or transact via our CTBC Bank PH mobile app and use their nominated Transaction Password.

We will provide an update as soon as the OTP delivery service is restored.

Should you require assistance, you may contact your branch of account or our Customer Care Unit at 8840-1234 (Metro Manila); 1-800-10-8401234 (Toll-Free from other provinces through PLDT); [email protected].

Thank you for your understanding.