Shortened Banking Hours and System
Downtime Schedules


As we gradually migrate to our new core banking system, please be informed that our branch banking hours and services will temporarily be interrupted, as follows:

Friday, June 14, 2024:

All our branches will have shortened banking hours from 9:00 AM to 4:00 PM to 9:00 AM to 2:00 PM, while the cut-off schedules of transactions/services are as follows:

TRANSACTIONS / SERVICES CUT-OFF SCHEDULES
  • • Outward Remittance (PESONet, RTGS, PDDTS, SWIFT)
 11:00 AM
  • • FX Spot (with cleared funds)
  • • Uploading of transactions via Corporate NetBanking:
    • - Payroll / Cash Card Reloading
    • - Bulk MC Request
    • - PDC Warehousing
12:00 NN
  • • Nationwide Check Clearing
  • • Inward Remittance
  • • Trade Transactions
 2:00 PM


Friday, June 14, 2024 to Monday, June 17, 2024:

AFFECTED SERVICES UNAVAILABILITY SCHEDULE
  • • CTBC Bank ATMs
  • • Use of CTBC Bank Visa Debit and Cash Card in all ATMs,     BancNet and Visa Online transactions, Point-of-Sale, BIR     eFPS, eGov (SSS, PhilHealth, Pag-IBIG), and National     Single Window (NSW)
  • • Retail and Corporate NetBanking (web interface and mobile     app)
 11:00 AM

Our services and systems will be accessible on June 17, 2024 at 8:00 AM, while our regular branch banking hours will resume on June 18, 2024, as June 17, 2024 was declared a regular holiday in observance of Eid’l Adha. We encourage you to conduct your banking transactions ahead of these schedules.

The Bank sincerely regrets the inconvenience which has become necessary to enable us to better serve you.

8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]