Temporary ATM Service Interruption

We wish to inform you that a recent upgrade to our ATM modules has caused some debit and cash cardholders to experience difficulties withdrawing from other banks’ ATMs. However, you may continue to use CTBC Bank ATMs without any issues.

We sincerely apologize for the inconvenience this may have caused and deeply regret any disruption to your operations.

Please rest assured that our technical team is working diligently to resolve this issue as quickly as possible. Your Relationship Manager will keep you updated on the progress.

Thank you for your understanding and continued support.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]