Important Updates to CTBC Bank's Cash Card
Terms And Conditions

In line with our commitment to providing better service and ensuring transparency, we wish to inform you of recent updates to the Terms and Conditions Governing the Use of CTBC Bank Visa Cash Card.

Below are the key changes:

• Regulatory Compliance – Revisions aligned with BSP Circular 1166, which outlines amendments to the regulations on Electronic Money (E-money) and the operations of
  Electronic Money Issuers (EMIs)in the Philippines, specifically reflected in Section 13
  of the Terms and Conditions.
• Contact Information – Updated the details for communicating concerns, feedback, and complaints.
• Clearer Terms – Adjustments for consistency and clarity in terminologies.

You may view the full updated Terms and Conditions on our corporate website at https://www.ctbcbank.com.ph.

Should you have any queries or concerns, you may contact your branch of account or our Customer Care Unit.

Thank you for your continued trust and support.

For any queries, contact your branch or account or our Customer Care Unit:
8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT) [email protected]