Privacy Policy

CTBC Bank (Philippines) Corp. (“CTBC Bank”, “we”, “us”, or “our”) values your trust and respects your right to privacy. We are committed to safeguarding the confidentiality of your personal financial information.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information (collectively referred to “information”) when you use the Retail NetBanking Web (referred to “Web”) and CTBC Bank PH mobile application ("App").

By using the Web and App, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information when you use the Web and App, including:

a. Information You Provide Directly:
- • Account Information: When you create an account, we collect personal information such as your account number and date of birth.
- • Profile Information: You may view your personal details, including your full name, email address, mobile number, and home address.
- • Content You Create: If you upload content (e.g. photos) within the Web and App, we collect and store this information.
b. Information We Collect Automatically:
- • Usage Data: We collect information about how you use the Web and App, such as the features accessed, date and time of use, and actions you taken.
- • Device Information: We collect details about your device, such as its model, operating system, and unique identifiers.
- • Location Information: With your explicit consent, we collect your device’s location (e.g. GPS data). You can enable or disable location tracking in your device settings.
c. Information We Collect from Third Parties:
We do not collect or receive information about you from third parties.

How We Use Your Information

We use the information we collect for the following purposes:

a. Improving Web and App Functionality – to enhance the features and improve your online banking experience.
b. Communications: To send account updates, notifications, marketing messages, among others, where permitted by law.
c. Processing of Transactions: To process payments, fund transfers, and transaction history access.
d. Customer Support: To respond to inquiries and provide assistance.
e. Analyzing App Usage: We do not analyze how you use the Web and App.
f. Personalization: We do not personalize content or features in the Web and App.
g. Legal Compliance and Security: To enforce our Terms and Conditions, protect user accounts, and comply with legal obligations.

Sharing Your Information

We may share your information with:

a. Service Providers: Third-party vendors who assist in providing and maintaining the Web and App functionalities (e.g., cloud service providers).
b. Legal Authorities: If required by law, or to protect our rights, safety, or the security of others.

We do not share your information with business partners for marketing or promotional purposes

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or loss.

Data Retention

We retain your account information, transaction history and device data for as long as necessary to provide services and comply with the Data Privacy Act of 2012 (Philippines), and other applicable laws and regulations.

Data Correction and Account Deactivation

You have the right to:

a. Correct inaccurate personal information
b. Request deactivation of your mobile banking account

To submit a request, contact us at:

Customer Care Unit:
+63 (2) 8840-1234 (Metro Manila)
1-800-10-8401234 (Toll-Free from other provinces through PLDT)
IAC + 63 + 2 + 8840-1234 (For International Call)*
[email protected]

Processing time:

a. Corrections: Updates will take effect within 48 hours of approval.
b. Deactivation: Your device access will be revoked, and you may re-register on a new device after 48 hours.

Your Choices

You have control over certain settings, including:

a. Profile Updates: You may update your profile photo in the Web and App settings.
b. Notifications: You may manage notification preferences within your device settings.
c. Location Services: You can enable or disable location tracking in your device settings.

Children's Privacy

The Web and App is not intended for use by children under the age of 5. We do not knowingly collect personal information from children under the age of 5.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Web and App and/or by other appropriate channels.

Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Email: [email protected].